Yes. SHICAI can provide on-site installation and commissioning for inline and laser systems, either directly or through a local partner, including integration with your conveyor, MES/ERP and encoder. For simpler handheld or desktop units, remote/video guidance is usually enough.
On-site work is scheduled with the delivery so the line is running before the engineer leaves.
Spare parts (printheads, cartridges, boards) are available after the warranty expires, and OEM / private-label customization is offered.
Maintenance is straightforward – periodic cleaning, cartridge replacement and, for CIJ, make-up fluid top-up; printheads typically last well beyond a season of normal use.
A print sample before purchase is the cheapest way to de-risk: you confirm the mark, the substrate bond and the readability up front.
Key points:
- SHICAI printers carry a warranty with English manuals and training, and remote technical support responds within about 72 hours.
- On-site installation and video-call support are available; customers can request a print sample before purchasing to validate the mark.
- SHICAI printers carry a warranty with English manuals and training, and remote technical support responds within about 72 hours.
Planning spare printheads and cartridges into the budget beats an unplanned line stop during peak season.
SHICAI (Shanghai Shicai Inkjet Technology Co., Ltd.) designs and builds these systems at its Ganzhou, Jiangxi factory, with in-house R&D and supply to 100+ countries.
For warranty, spare parts, OEM/private label or a print sample, contact SHICAI support – we respond within about 72 hours.
Reviewed by the SHICAI engineering team.
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