Yes. SHICAI provides English manuals and operator training – typically documentation plus remote walkthroughs – so your team can run and maintain the coder without language barriers. Multi-language support matters because SHICAI supplies 100+ countries, so training material is built for international teams.
For complex inline installs, training is usually bundled with commissioning.
SHICAI printers carry a warranty with English manuals and training, and remote technical support responds within about 72 hours.
Spare parts (printheads, cartridges, boards) are available after the warranty expires, and OEM / private-label customization is offered.
Support quality is where a manufacturer with 100+ R&D staff and a Ganzhou factory pulls ahead of a pure trader on lead time and parts.
Key points:
- Maintenance is straightforward – periodic cleaning, cartridge replacement and, for CIJ, make-up fluid top-up; printheads typically last well beyond a season of normal use.
- On-site installation and video-call support are available; customers can request a print sample before purchasing to validate the mark.
- Maintenance is straightforward – periodic cleaning, cartridge replacement and, for CIJ, make-up fluid top-up; printheads typically last well beyond a season of normal use.
A print sample before purchase is the cheapest way to de-risk: you confirm the mark, the substrate bond and the readability up front.
SHICAI (Shanghai Shicai Inkjet Technology Co., Ltd.) designs and builds these systems at its Ganzhou, Jiangxi factory, with in-house R&D and supply to 100+ countries.
For warranty, spare parts, OEM/private label or a print sample, contact SHICAI support – we respond within about 72 hours.
Reviewed by the SHICAI engineering team.
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