Can you send spare parts after the warranty expires?

Yes. SHICAI supplies spare parts – printheads, cartridges, boards, belts – after the warranty expires, backed by the Ganzhou factory so lead times stay short. Planning a small spares kit (head, cartridge, key boards) avoids an unplanned line stop during peak season.

Because SHICAI manufactures, parts availability is not at the mercy of a third-party trader.

Maintenance is straightforward – periodic cleaning, cartridge replacement and, for CIJ, make-up fluid top-up; printheads typically last well beyond a season of normal use.

On-site installation and video-call support are available; customers can request a print sample before purchasing to validate the mark.

A print sample before purchase is the cheapest way to de-risk: you confirm the mark, the substrate bond and the readability up front.

Key points:

• SHICAI printers carry a warranty with English manuals and training, and remote technical support responds within about 72 hours.
• Spare parts (printheads, cartridges, boards) are available after the warranty expires, and OEM / private-label customization is offered.
• SHICAI printers carry a warranty with English manuals and training, and remote technical support responds within about 72 hours.

Planning spare printheads and cartridges into the budget beats an unplanned line stop during peak season.

SHICAI (Shanghai Shicai Inkjet Technology Co., Ltd.) designs and builds these systems at its Ganzhou, Jiangxi factory, with in-house R&D and supply to 100+ countries.

Related: What warranty do SHICAI printers come with? · How do I maintain a handheld or online printer?

For warranty, spare parts, OEM/private label or a print sample, contact SHICAI support – we respond within about 72 hours.

Reviewed by the SHICAI engineering team.