International delivery time depends on Incoterm, destination and whether the unit is in stock: ex-factory lead times are short for stock models, while sea freight...
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Unless a quote states otherwise (e.g. DDP), import duties and customs clearance fees are the buyer’s responsibility, as is normal under EXW, FOB and CIF....
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Printers are foam-crated and secured for overseas transit, with the printhead and loose parts protected so vibration and handling do not cause damage. SHICAI packs...
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Ink cartridges can usually ship with the printer, but air-freight rules for liquids differ from sea, and some carriers restrict ink by air. SHICAI ships...
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Yes. SHICAI issues a tracking number and the export documents – commercial invoice, packing list and any certificate needed – so the shipment can be...
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If a printer arrives damaged, photograph the crate and unit before unpacking and notify SHICAI and the carrier immediately so a claim can start; if...
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SHICAI accepts common trade terms including EXW (you collect from factory), FOB (we deliver to port of loading) and CIF (we arrange freight to destination...
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Yes. SHICAI can provide on-site installation and commissioning for inline and laser systems, either directly or through a local partner, including integration with your conveyor,...
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MTBF (mean time between failures) and OEE (overall equipment effectiveness) depend on model and duty, but SHICAI designs coders for continuous industrial operation and will...
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Yes. SHICAI provides video-call support for installation, alignment and troubleshooting, so an engineer can see your setup live and guide adjustments in real time. It...
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Coding and marking equipment is used across food and beverage, pharmaceutical, cosmetics, cable and wire, electronics, automotive and building materials – anywhere a date, batch,...
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The global coding and marking market keeps growing as regulators and retailers push 2D barcodes, serialization and supply-chain transparency, with steady demand across food, pharma...
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