Question 1

What if my printer arrives damaged or delayed?

Accepted Answer

If a printer arrives damaged, photograph the crate and unit before unpacking and notify SHICAI and the carrier immediately so a claim can start; if delayed, we trace the shipment with the tracking number and broker. SHICAI handles these cases routinely and will arrange repair, parts or replacement per the Incoterm and insurance. Keeping the original crate until the claim closes protects you. Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer&#8217;s responsibility unless quoted otherwise. Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately. For ink, air-freight rules differ from sea; shipping cartridges separately or by sea often avoids courier...

Question 2

What trade terms do you accept (EXW, FOB, CIF)?

Accepted Answer

SHICAI accepts common trade terms including EXW (you collect from factory), FOB (we deliver to port of loading) and CIF (we arrange freight to destination port). The term decides who pays freight and insurance and who manages customs &#8211; pick the one matching your logistics capability, and we quote accordingly. If you have your own forwarder, FOB or EXW often gives you the most control. Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately. Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end. International delivery of industrial equipment is routine but paperwork-dependent &#8211; commercial invoice, packing...

Question 3

What payment methods do you accept (T/T, L/C)?

Accepted Answer

SHICAI accepts standard international payment methods, primarily T/T (telegraphic transfer) and L/C (letter of credit) for larger orders, with a deposit and balance structure agreed per contract. The exact terms are set at quotation; for first orders, enhanced verification protects both sides. L/C is common for big tickets where both parties want bank-backed security. Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end. SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided. International delivery of industrial equipment is routine but paperwork-dependent &#8211; commercial invoice, packing list and HS codes all matter. Key points: Trade terms EXW, FOB and CIF are...

Question 4

Do you offer free shipping or freight quotes?

Accepted Answer

SHICAI offers freight quotes tailored to your destination and Incoterm &#8211; &#8216;free shipping&#8217; is usually folded into a CIF or DDP quote rather than truly free, since international freight is a real cost. The practical step is to request a landed quote (to your port or door) so you see the true delivered price. A landed quote avoids surprises from freight and duty later. SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided. Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer&#8217;s responsibility unless quoted otherwise. Clarifying Incoterms up front (who pays freight and duty) prevents the most common dispute after a container is already...

Question 5

Do you handle customs clearance documents for printers?

Accepted Answer

SHICAI prepares the customs clearance documents &#8211; commercial invoice, packing list, HS codes and any certificate of origin or conformity needed &#8211; so your broker can clear the printer at destination. We do not act as your broker, but complete paperwork is what prevents most clearance delays. If your country needs a specific certificate, tell us early so it is ready before shipping. Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer&#8217;s responsibility unless quoted otherwise. Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately. Clarifying Incoterms up front (who pays freight and duty) prevents the most common dispute after a...

Question 6

Can I use my own freight forwarder?

Accepted Answer

Yes. You can use your own freight forwarder &#8211; SHICAI will deliver to the forwarder&#8217;s warehouse or the port under EXW or FOB, and hand over the export documents for them to manage international transit and clearance. This gives you control over carrier rates and routing. Many experienced importers prefer this to keep logistics in-house. Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately. Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end. For ink, air-freight rules differ from sea; shipping cartridges separately or by sea often avoids courier restrictions. Key points: SHICAI ships industrial printers...

Question 7

Do you ship industrial printers worldwide?

Accepted Answer

Yes. SHICAI ships industrial inkjet, CIJ, laser and egg coding machines worldwide, with export documentation and the INCOTERMS handled per the order. With supply to 100+ countries, international delivery of coders and spares is routine &#8211; the main variables are destination, Incoterm and whether ink is included. Tell us the destination port or address and we confirm lead time and the paperwork needed. Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end. SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided. For ink, air-freight rules differ from sea; shipping cartridges separately or by sea often avoids courier restrictions. Key points:...

Question 8

How long does international delivery take?

Accepted Answer

International delivery time depends on Incoterm, destination and whether the unit is in stock: ex-factory lead times are short for stock models, while sea freight to most ports runs a few weeks and air a few days. SHICAI confirms the realistic window at order rather than quoting a generic number. For urgent spares, air freight or a local stock point is the faster route. SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided. Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer&#8217;s responsibility unless quoted otherwise. International delivery of industrial equipment is routine but paperwork-dependent &#8211; commercial invoice, packing list and HS codes all matter....

Question 9

Who pays import duties and customs fees?

Accepted Answer

Unless a quote states otherwise (e.g. DDP), import duties and customs clearance fees are the buyer&#8217;s responsibility, as is normal under EXW, FOB and CIF. SHICAI provides the commercial invoice and HS codes so your broker can assess duty; clarify Incoterms up front to avoid a dispute after the container sails. DDP can shift duty to the seller but usually costs more in the quote &#8211; weigh it against simplicity. Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer&#8217;s responsibility unless quoted otherwise. Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately. International delivery of industrial equipment is routine but paperwork-dependent...

Question 10

How are printers packaged for overseas shipping?

Accepted Answer

Printers are foam-crated and secured for overseas transit, with the printhead and loose parts protected so vibration and handling do not cause damage. SHICAI packs to survive sea or air freight, and fragile items are marked; confirm the crate spec if your route has rough handling or humidity. Good crating is the cheapest insurance against a damaged arrival. Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately. Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end. Clarifying Incoterms up front (who pays freight and duty) prevents the most common dispute after a container is already at...

Question 11

Can ink cartridges ship together with the printer?

Accepted Answer

Ink cartridges can usually ship with the printer, but air-freight rules for liquids differ from sea, and some carriers restrict ink by air. SHICAI ships cartridges with the machine by sea where allowed, or sends them separately by a compliant route so you are not left without consumables on arrival. If you need ink fast on an air shipment, ask for a separate compliant dispatch. Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end. SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided. Clarifying Incoterms up front (who pays freight and duty) prevents the most common dispute after a container...

Question 12

Do you provide a tracking number and export documents?

Accepted Answer

Yes. SHICAI issues a tracking number and the export documents &#8211; commercial invoice, packing list and any certificate needed &#8211; so the shipment can be followed end to end and cleared at destination. You receive these with the booking so your broker can pre-clear where possible. Accurate documents are what keep a shipment from sitting in customs. SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided. Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer&#8217;s responsibility unless quoted otherwise. For ink, air-freight rules differ from sea; shipping cartridges separately or by sea often avoids courier restrictions. Key points: Machines are foam-crated for overseas transit; ink...

Shipping & Delivery