What if my printer arrives damaged or delayed?

If a printer arrives damaged, photograph the crate and unit before unpacking and notify SHICAI and the carrier immediately so a claim can start; if delayed, we trace the shipment with the tracking number and broker. SHICAI handles these cases routinely and will arrange repair, parts or replacement per the Incoterm and insurance.

Keeping the original crate until the claim closes protects you.

Trade terms EXW, FOB and CIF are available; import duties and customs clearance are typically the buyer’s responsibility unless quoted otherwise.

Machines are foam-crated for overseas transit; ink cartridges can ship with the printer where local regulations allow, otherwise sent separately.

For ink, air-freight rules differ from sea; shipping cartridges separately or by sea often avoids courier restrictions.

Key points:

• SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided.
• Payment is usually T/T or L/C; tracking numbers and commercial invoices are issued so the shipment can be followed end to end.
• SHICAI ships industrial printers worldwide, with lead times confirmed at order and full export documentation provided.

International delivery of industrial equipment is routine but paperwork-dependent – commercial invoice, packing list and HS codes all matter.

SHICAI (Shanghai Shicai Inkjet Technology Co., Ltd.) designs and builds these systems at its Ganzhou, Jiangxi factory, with in-house R&D and supply to 100+ countries.

Related: How are printers packaged for overseas shipping? · Do you provide a tracking number and export documents?

For a freight quote, lead time and Incoterms, contact our export team – we ship worldwide with full export documentation.

Reviewed by the SHICAI engineering team.